TectoNode Privacy Policy 2026 | How We Use Your Data

When you register, we ask for your name, date of birth, email address, home address and a password. To verify your identity we may request documents such as a passport or driving licence, proof of address and, in some cases, evidence of how you fund your play. We also record payment details linked to deposits and withdrawals, though card numbers are handled by our payment partners. As you use your account we log activity such as games played, stakes, wins, bonus use, device and browser details, IP address and messages sent to our support team.

We use your data to open and run your account, confirm you are 18 or over, process deposits and withdrawals, credit offers such as the welcome bonus, and answer your questions at any hour. We also use it to prevent fraud, money laundering and underage play, to monitor for signs of harm so we can step in early, and to meet our reporting duties to the regulator. With your permission, we may send you news about promotions. You can switch marketing off whenever you like, and it never affects your ability to play.

We only handle personal data where the law gives us a proper reason. Most of it is needed to carry out our agreement with you, such as running your account and paying out winnings. Much of the rest is required by law, including identity checks and anti-money-laundering controls under UK gambling rules. Some uses rest on our legitimate interests, for example securing our platform and improving the service, and we weigh those against your rights. Marketing messages rely on your consent, which you can withdraw at any point without giving a reason.

We do not sell your personal information. We share it only where necessary: with payment providers and banks to move your money, with identity and fraud-prevention services to verify who you are, and with game studios and platform suppliers that help us deliver your play. We also disclose information to the UK Gambling Commission, law enforcement or other authorities when the law requires it. Where you have joined GamStop or set your own limits, we apply those controls across your account. Every supplier we use is bound by contract to protect your data.

We keep personal data only for as long as we have a genuine need for it. Account and transaction records are held while your account is open and for a period afterwards to meet regulatory, tax and anti-money-laundering obligations, which in the UK can run for several years. Identity documents are kept for the same compliance reasons. Support conversations and marketing preferences are retained for shorter periods. Once data is no longer needed, we delete it securely or anonymise it so it can no longer be linked to you.

You can ask to see the personal data we hold about you and to receive a copy. You may request corrections to anything inaccurate, ask us to erase information we no longer need, object to certain uses, or ask us to limit how we handle your details. Where we rely on consent, you can withdraw it at any time, and you can ask for data you provided to be passed to you in a portable format. Some requests are limited where the law obliges us to retain records. If you are unhappy with our response, you may complain to the Information Commissioner's Office.

Protecting your information is built into how our platform runs. Data travels over SSL encryption, access inside our team is limited to people who need it, and identity verification helps stop others from using your account. We offer two-factor authentication for an added layer of protection, and player funds are held separately from our operating money. No system is entirely free of risk, so please choose a strong, unique password, keep it private and contact us promptly if you suspect anyone else has gained access to your account.

Our site uses cookies and comparable tools to keep you signed in, remember your settings, protect against fraud and understand how pages are used so we can improve them. Some are essential for the site to work, while others, such as analytics or marketing cookies, depend on your choices. You can change your preferences at any time through your browser or our cookie settings. For a full explanation of each category and how to manage them, please see our separate cookie policy.

Questions or requests about your personal data should go to our Data Protection team, who handle every privacy matter. You can reach them through the support channels in your account, including live chat, which is available around the clock, or via the help centre. To protect your security, we may ask you to confirm your identity before acting on a request. We aim to reply within the timeframes set by data protection law and will explain clearly if we need more time or cannot fully meet a request.

We review this policy from time to time as our services, suppliers or legal duties change. When we make meaningful updates, we will revise the date on this page and, where the change affects how we use your data in an important way, tell you directly, for example by email or a notice in your account. We encourage you to look back here occasionally. Continuing to use your account after an update means you accept the revised policy. Please gamble responsibly, and only with money you can afford to lose.